The terms we work under.
Collections and disputes are regulated work in every market we operate in. These are the documents that govern it — written to describe what the product actually does, rather than to be unreadable.
Terms of service
updated 1 September 2026The agreement between Setliva and the business using it: what we do, what you are responsible for, and how the success fee works.
Privacy policy
updated 1 September 2026What we collect, why, the lawful bases we rely on, and how automated decisions are made.
Data processing addendum
updated 1 September 2026The processing terms that apply where Setliva acts as your processor, including the detail required by Article 28.
Acceptable use policy
updated 1 September 2026What the service may not be used for, and the conduct standards that apply to every message it sends.
Security
updated 1 September 2026How the service is protected, what is verifiable today, and what is not yet certified.
Sub-processors
updated 1 September 2026The third parties that process customer data on our behalf, and how changes are notified.
Cookie policy
updated 1 September 2026The small number of cookies this site sets, and why there is no consent banner.
If you need a signed data processing addendum, a security questionnaire completed, or our answers to a procurement review, ask at contact and choose the security or legal topic, or write to hello@setliva.com.